Your Comfort and Satisfaction Are Our Priority
At Beactif, we do our best to ensure that your products arrive in the quality you expect. If you experience any issue with your order, you can contact us to submit a refund request in accordance with the terms of our guarantee.
When Does the Guarantee Apply?
How Can You Request a Refund?
Please contact our Customer Service team and provide your order number, along with photos showing the condition of the product. Our team will review your request and contact you to complete the necessary procedures.
When Will the Refund Be Issued?
Once your refund request is approved, the amount will be refunded through the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Important Notes
Due to the nature of personal care products, opened or used products cannot be returned, except in cases where the product has a manufacturing defect or the wrong product was delivered.
